Last updated: September 11, 2026
Shipping
We ship to addresses in the continental United States. We do not currently ship to Alaska, Hawaii, US territories, or internationally.
Shipping is a flat rate, calculated at checkout. It does not change based on how much you order, so if you are building a full frame it costs the same to ship as a single connector.
Handling time
Orders ship within 3 to 5 business days. We are a small operation, so orders go out in batches rather than the same afternoon you place them.
Once your order ships you will get a tracking number by email. Transit time after that is up to the carrier, and is typically another 2 to 6 business days depending on where you are.
Got a trip coming up? Email us before you order and we will tell you honestly whether we can get it to you in time.
Free local pickup in Central Oregon
If you are in or around Bend, choose local pickup at checkout and skip the shipping cost entirely. We will email you within 1 business day to arrange a time and place.
Pickup orders are held for 14 days. If we have not heard from you by then we will reach out once more before refunding the order.
If your order arrives damaged or wrong
Inspect your order when it shows up. If something is damaged, defective, or not what you ordered, email us within 7 days at info@diyraftframes.com with your order number and a photo. We will make it right and we cover the shipping to do it.
Returns
You have 30 days from the date your order is delivered to request a return.
What we accept
Unused parts in the same condition you received them, with the original packaging and hardware. If a connector has been mounted on pipe, torqued down, or taken on the water, it is no longer unused.
We do not charge a restocking fee. What you paid for the product comes back to you.
What we cannot accept
- Parts that have been installed or used
- Parts missing their original hardware or packaging
- Returns requested more than 30 days after delivery
- Gift cards
- Items bought somewhere other than diyraftframes.com. If you bought from another retailer, their return policy applies, not ours
How to start a return
Email info@diyraftframes.com with your order number and what you are sending back. We will confirm the return and give you the address to ship to.
Please do not ship anything back before you hear from us. Packages that show up without a confirmed return are hard for us to match to an order and slow everything down.
Return shipping
You cover return shipping unless the return is because of our error, meaning a wrong, damaged, or defective item. In those cases we cover it.
Pack it well. Parts that arrive damaged because of how they were packed may only qualify for a partial refund.
Refunds
Once your return arrives and we have looked it over, we will email you to confirm the refund is going through. Refunds go back to your original payment method, less the original shipping cost.
Your bank or card issuer usually takes another few business days to post it, which is out of our hands.
Exchanges
The fastest way to get a different pack size is to return what you have and place a new order. Waiting on an exchange to process is slower than just doing both.
Questions
Email us at info@diyraftframes.com. A real person reads it.
DIY Raft Frames
16981 Indio Rd Bend OR, 97707